This Fulfillment Policy outlines the terms and conditions when using Stripe® Card Service as a payment method. By making a payment using Stripe® Card Services, you agree to these terms and conditions.
Fulfillment Policy
Customer satisfaction is our utmost priority. This policy informs you about our monthly billing and delivery policy and the rules and guidelines relating to the refunds for services purchased from our company. Please read this policy carefully to understand your rights and understand the requirements for a refund. Our services are billed in U.S. Dollars only. Navigating IT does not store any credit card details.
Managed Services
Managed Services are provided for all managed service clients, as needed, by remote support and/or phone support. Clients may request support through the help desk button ticket system or by calling the customer support line as provided in your managed services agreement packet. Managed services will be billed monthly, quarterly or annually, depending on your chosen billing frequency This includes all monthly managed service charges as outlined in your managed service agreement for the contract term length as outlined in your managed service agreement. The monthly invoice may also include charges, as applicable for; projects, after hours support, holiday hours support, emergency weekend support, on-site support or any other support that is not included in your managed service agreement. (Included support varies by managed service plan. See the Inclusion List in your managed service contract packet for the complete list of included support.)
Billing: Navigating IT will bill the Client on or about the 15th of each month in advance for the monthly charges and services payable in the upcoming calendar month, plus any
amounts due for services rendered or materials provided that were not included in an invoice for the prior month. Navigating IT may bill the Client for monthly service fees on a prorated basis for the first month of Managed Services where services are provided for only part of the month. Payment is due by the 1st of the billing month.
Payments: Payments must be in U.S dollars only and paid by company check in person or by mail or online by using the credit card link on your invoice. A 3% processing fee will be added to any payment made by credit card. The Client agrees to pay a $25.00 fee for each returned check and authorizes that the fee and the check amount can be electronically collected.
Privacy Policy: Your payment information is handled securely and in accordance with our insert privacy policy link here
Cancellations & Refunds
- Cancellations: Managed Service agreements are yearly, 3-year or 5-year contract agreements. At the end of your managed service agreement terms, you may choose to extend your managed service agreement or terminate services. Clients must request of termination in writing 30 days before the end of the managed service terms. Navigating IT will assist the Client in the orderly termination of services, including the timely transfer of the services to another designated provider. The Client agrees to pay NITI the actual costs of rendering such assistance. Actual costs could include but are not limited to training, data transfer, license transfers or Equipment removal.
- Refunds: Managed service agreement monthly billing is non-refundable. are non-refundable However, in certain circumstances, we offer refunds. If you believe there has been an error in billing or have other concerns, please contact us at support@navigating-it.com.
Equipment purchases
Materials and Equipment Purchases: Any equipment or products purchased by Navigating IT on behalf of the Client will be invoiced at the time of delivery and payment is due upon receipt.
Returns, exchanges, refunds: Electronics may be exchanged or returned for a full refund if the product is unopened and unused or if the product is defective upon purchase. Custom built computers and special-order equipment is non-refundable.
